It’s no surprise that the governed are not happy with their government. Yet it would be naïve for state and local officials to think this attitude ends at the federal level. Governmental agencies are pressed to meet the conflicting expectations of elected officials and competing interests of a socio-economic diverse society. Bureaucracy’s overly narrow focus on perfecting the rules of governance fail to address or satisfy the democratic needs of the people.
What’s a Bureaucrat To Do? by Stephen G. Harding

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